Returns/returns

If you are not entirely satisfied for some reason, we will be happy to take the goods (only in its original packaged and unopened) Back within 14 days.

Please note that in the event of a return the immediate Bear the costs of the return. The Purchase price of the returned goods including the costs of the return (only When the complete order is returned), it is reimbursed that As soon as this has been received in our warehouse and was checked.

This procedure also applies to returns of all kinds (Not to determine the recipient, were not picked up from the parcel shop, etc.). Our processing times for returns and returns are usually 4-6 working days (Mon.-Fri).

How do I send my goods back?

With our return portal (recommended - only possible within 14 days of ordering):

  1. Please call our return portal at https://histaminikus.de/apps/returns on. You need your email address and your order number. 
  2. Just follow the return portal step by step. Finally you can get one Print out the return label as well as a re -trenure certificate. Please put the return license in the package.
  3. Pack the goods carefully and send it back to us with the printed return label.
  4. As soon as the package has been received, we check the goods for completeness and for their condition.
  5. You will receive an email from us via the refund or the further procedure. Please note that when buying a purchase price, the return costs are deducted from the purchase price.

Without a return portal:

  1. Please contact us by email when you return.
  2. Pack the goods carefully and send it to your choice with a shipping service provider: Histaminikus GmbH, in the Bruchwies 1a, 66663 Merzig. 
  3. The return will be paid for by you and you Create a return label yourself at the respective shipping service provider.
  4. As soon as the package has been received, we check the goods for completeness and for their condition.
  5. You will receive an email from us via the refund or the further procedure. This procedure does not charge any return costs because you have already paid the return costs.