FAQ

    1. General knowledge on the subject of HIT
    2. Product information
    3. Order & purchase
    4. Shipping & delivery
    5. TECHNICAL SUPPORT
    6. Return & exchange

     

     

    1. General knowledge on the subject of HIT


    👉🏼 What is histamine intolerance?

    Histamin intolerance (HIT) is not a real allergy, but an intolerance of histamine recorded by the food. The cause is a mining disruption: the histamine cannot be properly broken down by a deficiency of the enzyme diamino oxidase (DAO). Gastrointestinal complaints, headaches, shortness of breath or itching are the consequences. About 1 % of the European population are affected, especially often women of middle -aged women. During this time, histamine intolerance usually disappears completely during pregnancy. 

    ➡️ More information HERE

     

    👉🏼 What is histamine?

    Histamine is a biogenic amin that is formed from the AMino acid Histidin and naturally occurs in the body and in many foods. In high concentrations, it can be found in foods made by microbial maturation or fermentation - for example wine, sparkling wine, cheese, raw sausage, soy sauce, vinegar or sauerkraut. Histamine can also form in fish products if they are improperly stored.

    ➡️ More information HERE

     

     

    2. Product information

     

    👉🏼 Is baking complex?

    Baking the bread is very simple: Depending on the bread, dissolve fresh yeast or wine stone back powder in lukewarm water, add a tablespoon of oil and vinegar, stir in the baking mixture and then put them in the greased baking pan. Let it go and then go to the oven. Complete!

     

    👉🏼 How long can the baking mixes be kept?

    Depending on the ingredient, the mixtures can be kept up to 6-9 months.

     

    👉🏼 How long can the baked bread be kept?

    They can be kept in the air density of the clinged dose for about 3 days.

     

    👉🏼 How much does a finished histamine bread weigh?

    A baking mix gives a bread between 850 g-1050 g

     

    👉🏼 What ingredients are used for the baking mixes?

    We attach great importance to organic and purely natural ingredients. Most of our suppliers are organic certified.

     

    👉🏼 I had symptoms after eating your products ...

    We would like to explain to you what the trigger for your symptoms could be, since histamine intolerance cannot be the reason for this. 
    Our products are all sent to the laboratory and checked for their histamine content. Many of our products are below a histamine content of 1ppm. This means that no histamine could be detected by the laboratory. 
    In product development, we always orient ourselves on the Sighi list and only use ingredients that have a histamine content of 0 on the Sighi list, are not histamine liberators or DAO blockers. All foods that have a 0 on the Sighi List have an amino acid profile that does not contain any up to hardly histamine or other biogenic amine. A histamine reaction cannot therefore arise. 

    So if you do not tolerate one of our products, you can always be sure that other causes than the histamine intolerance are based. Further food intolerance, allergies or intestinal diseases are often the problem and trigger identical symptoms such as those of histamine intolerance. We would therefore ask you to contact your therapist/therapist in order to have the causes mentioned. Please also keep an eye on that stress and other external causes can also be trigger for histamine distributions.

     

    👉🏼 Can I take dietary supplements together?

    In our "Discover" section you will find one Contribution About the correct intake of our nutritional supplements that you can take together. 

     

    3. Order & purchase

     

    👉🏼 What is the minimum order quantity?

    There is none. From an order value of € 60, you will receive everything free of charge within Germany.

     

    👉🏼 What payment options do I have?

    You have the choice between the following payment options in our shop:

    • Prepayment
    • PayPal
    • Sofortüberweisung
    • Klarna calculation 
    • Credit card

     

    👉🏼 How can I place an order?

    You can easily place your order via the online shop. If there is no time for it, you can also place your order by phone or email (with payment in advance). 

     

    👉🏼 Do you also have vouchers?

    Yes, simply choose any amount and after payment you can either send the voucher directly to the recipient or print it out yourself. Only in advance when the money has been received.

    ➡️ To the Vouchers

     

    👉🏼 Where can I get my bill?

    You will receive an order confirmation by email after completing the order.
    In this you have to scroll down further. There is "click here to get your calculation".

     

    4. Shipping and delivery

     

    👉🏼 How long does the delivery take?

    The delivery time is 2-4 days. If your package has not arrived within this time, please contact us. 

     

    5. Technical support

     

    👉🏼 My customer login doesn't work. What can I do?

    If you have ever ordered from us and have created a personal customer account, you can order with the login and password (which you have given personally). Your contact details and delivery addresses are then stored in your personal customer account and you do not have to re -enter this data.

    If you have forgotten your password, you can use the "Password" function and reset your password. If that doesn't work, please send us a short email. We would be happy to help you.

     

    6. Return & exchange

     

    👉🏼 How do I send ordered goods back?

    On our website you will learn everything about how to send returns. Just click HERE


    You are also welcome to be the goods about our Return portal return.


    Please note that this is only possible if the order was not longer than 14 days ago and has been done via our online shop. 
    After receipt and check your return, we will reimburse you the amount. Please note that the return costs are deducted from the reimbursement amount if you do not use a specially purchased label.